Saturday, October 18, 2008

Screensharing and More with Glance

Over the years I have used Glance to do webinars and for screen sharing sessions. One of the things that I like most about Glance is the ease of use and the lack of complexity. This is crucial especially when you are supporting others who may not be technically inclined. With Glance you simply select, Start a session and you are provided with your Glance.net URL and a session key that you provide to your client. It is just that simple- your client goes to the URL address provided, enters the session key you provided them and within seconds they see your screen. Like I said before, if you are working with clients that are new to this type of support it is crucial that the process is streamlined and easy. In the case of Glance, I have to say it is as easy as it gets.

Just yesterday, I received an email from Glance that they released a beta of the Glance application so that now you will be able to view your clients screen and take remote control to help provide support. To provide remote support using Glance it is as simple as selecting Start session - view guest's screen. You will be prompted if you want to just initially view or if you would like to view and take remote control of your clients computer when they log in. Again you simply provide your client with your Glance URL address and the session key. Once this accomplished they will be prompted to download a small viewing application. Having tested it out this past week the download and installation went very quickly. Once installed you will now be able to view your clients screen and remotely control their computer. This is a great tool for providing webinars and now for doing remote support without having to leave the office.

Glance starts at $49.95 a month or $499 dollars for a full year for a Glance Personal account. The program is cross platform and I have used it with my PC and my Mac with excellent results. For the Glance Personal account you can host an unlimited number of sessions and can have up to 100 users online with you- which is great for webinars. There are Glance Corporate accounts as well which you can find out more information about on their website. Some of the new features like sharing your clients screen and remote access are only available at this time on Windows. Hopefully this will change. Glance has been really good about adding support for Macintosh, so I will assume that it is just a matter of time.

In these tough economic times, tools like Glance are going to make a real difference in allowing consultants and trainers to provide high quality services without the need to travel. If you are looking for online training in Captivate 3, MindManager 7, JCVGantt Pro, Adobe Presenter or Adobe Acrobat 9 Extended give me a holler. Imagine how much time can be saved by doing training in the privacy of your home or office using tools like Glance. Glance is very easy and powerful tool that simply delivers! So if you have the opportunity download the application and give it a try, you will be glad you did.

 
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