Wednesday, May 26, 2010

Glance to the Rescue

While I have been using Glance for awhile now and tend to use it to do webinars, many of you may not know you can also use it to view and take control of your colleagues computer. Just this morning I was able to send my colleague a link and within seconds I was viewing their computer and able to help diagnose the problem he was having. The experience went very smoothly and it was as if I was sitting next to my colleague clicking their mouse and using their computer. While I was not able to initially solve my colleagues problem seeing what was happening allowed me to think about the issue and hopefully tomorrow morning I will get another chance to do a another session and resolve my colleagues issue. I will let you know what happens. But all in all Glance is a handy tool to have access to not only for webinars but for jumping in and doing technical support.

Postscript: This morning I took control of my colleagues computer and successfully resolved the issue, it took about 30 seconds- with tools like this, it makes me look good.

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